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20Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Grand Standard Room
Max:
4 persons
370 sq. feet 
Bed options:
2 Double beds
Shower
Balcony
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Grand Sunset view Room
Max:
3 persons
390 sq. feet 
Bed options:
2 Double beds
Lake view
Shower
Balcony
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Grand Ocean View Room
Max:
3 persons
400 sq. feet 
Bed options:
2 Double beds
Sea view
Shower
Balcony
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 7.3 mi
Airports
Cancun (CUN) 10.5 mi
Isla Mujeres (ISJ) 20.7 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Paid Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Luggage storage
  • Private beach
  • Lift
  • ATM/Cash machine
  • Barber shop
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness centre
  • Water sports
  • Tennis court
  • Billiard tables
  • Yoga class

Services

  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Dining

  • Restaurant
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Night club
  • Garden area
  • Spa & wellness centre
  • Pedicure
  • Manicure
  • Body scrub
  • Treatment room
  • Body wraps
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
Map view
street view
Boulevard Kukulcan Km 16.5 Lote 45 46 Y 47 Zona Hotelera, Cancun, Mexico, 77500
Nearby
Museum
Mayan Museum of Cancun
1900 ft
Restaurants
Restaurante Italian Dos Lunas
300 ft
Grand Oasis Palm Hotel
Captain's Cove
1900 ft
Blvd Kukulkan Km 16. 5
LA Vista
1900 ft
Blvd Kulkulcan L 48 Km In the Omni Hotel
Pancho & Willy's Cantina
1900 ft
KM 16 Kukulcan Blvd - at Captain's Cove
Bacoli Tratoria
2500 ft
Boulevard Kukulcan Km 17
Spices Restaurant
2200 ft
Boulevard Kukulcan Km. 17
Galeon Columbus
2200 ft
Blvd Kukulcan 16.6
Sunset Bar
2200 ft
Boulevard Kukulcan km 20 at Westin Resort & Spa

Reviews and Ratings <br />

Feedback from previous guests about their experience.
54%
loved the resort and would return for another relaxing stay
5.4/10
Guest rating
Rooms
6.4
Location
7.8
Service
5.0
Dining
5.0
Guest reviews
5.4/10
based on 5 reviews
3.5/5 based on 15766 reviews
6.1
6.1/10 based on 3217 reviews
#90 of 273 hotels in Cancun based on Tripadvisor
Christina
United Kingdom, February  2025
5.4/10

Staying at this resort was quite a mixed bag. On one hand, the location is fantastic, just steps away from the beach and everything you could want. On the other hand, the service was far from what I expected, with inconsistent attentiveness and confusion at check-in. The dining options left much to be desired, and the rooms had some maintenance issues. Overall, it was a decent place to stay, but improvements are needed to enhance guest experiences.

Rooms
6.0
The rooms were large and had a beautiful terrace with a lovely sea view, but the maintenance was lacking; I had a leaking sink and a broken shower faucet causing a mess on the bathroom floor.
Service
5.0
Customer service varied; some staff were friendly, but overall, it felt like we were often ignored or had to fend for ourselves, which was disappointing.
Location
9.0
The location is one of the best points; it's right next to the beach, but do be prepared for some travel to get around to other local attractions.
Dining
5.0
Dining was not ideal at all; there were few appetizing options, and the quality was generally poor, which was a big letdown during my stay.
Facilities
5.0
While the property has a lot of potential with various amenities, many areas felt neglected and poorly maintained; it certainly did not meet the luxury expectations.
Oscar
United Kingdom, January  2025
5.0/10

I had a mixed experience at the resort. While the beach and views were stunning, the service left a lot to be desired. The rooms had some cleanliness issues, and the food quality was disappointing. Overall, I made the best of my stay but had expected a bit more for the price.

Rooms
5.0
The room I received initially was in poor condition, and when I finally got a different one, it still didn't meet expectations due to cleanliness issues and broken fixtures.
Service
5.0
The service was not very responsive, particularly when I raised my complaints. I felt overlooked and unimportant during my stay.
Location
8.0
The location was definitely beautiful, right by the beach, allowing for some lovely views and access to outdoor activities.
Dining
5.0
Dining was a letdown, with only a couple of options that were actually enjoyable. The buffet and other restaurants failed to impress.
Facilities
5.0
Facilities like the pool were enjoyable, but overall upkeep needed improvement, especially after rain.
Isaac
United Kingdom, December  2024
6.2/10

I had a mix of experiences at this hotel. The beachfront location and well-kept grounds were definitely highlights. However, the service left much to be desired, and the dining options were a bit lacking. I enjoyed the clean rooms but found the overall experience didn’t quite match the price we paid.

Rooms
7.0
The rooms were clean and comfortable, but quite small for the amount we spent.
Service
5.0
Service was disappointing; help was hard to come by, especially during busy times.
Location
9.0
The location was beautiful with great beach access and impressive landscaping.
Dining
5.0
Dining options were limited and some restaurants were constantly closed, leading to long waits for food.
Facilities
6.0
Facilities were nice, but the pool and common areas often felt overcrowded.
Ava
United Kingdom, November  2024
5.0/10

I had a mixed experience at the hotel. The rooms were clean and comfortable, but the dining options were quite disappointing with long wait times and inconsistent food quality. The beach area was nice, but it was difficult to find a sunbed, and navigating the property felt confusing. Overall, it seemed like a place that could really improve in service and organization.

Rooms
7.0
The room was clean and comfortable, with a nice view from the balcony. However, it felt a bit dated and a lizard decided to join us on our last night.
Service
5.0
Service was lacking in many areas, with long waits at the restaurants and some rude staff interactions. They didn't seem to care about customer complaints.
Location
6.0
The location was nice with access to the beach, but it was a maze to navigate and getting a beach chair was a challenge.
Dining
5.0
Dining was one of the low points. Many restaurants were closed during my stay, and the food quality varied greatly with some disappointing options.
Facilities
5.0
The facilities were decent but confusing to navigate, and the elevators were often out of order, making it a hassle to get around.
Gavin
United Kingdom, October  2024
6.2/10

I had a mixed experience during my stay at the resort. While I enjoyed the breathtaking beach and the beautiful views from my room, the staff service was inconsistent and often lacked warmth. The dining options were quite limited, and I found the experience below my expectations. Overall, the hotel offers a nice location and decent rooms, but the service and dining could use significant improvements.

Rooms
9.0
The room I stayed in was not only clean but also had a stunning view and a private balcony with a plunge pool overlooking the ocean. It made for a great getaway.
Service
5.0
Unfortunately, the service was all over the place. The staff seemed overwhelmed and were slow to respond to requests, which made things frustrating at times.
Location
7.0
The resort is located right by a bus stop, making it convenient to explore the area. However, the Wi-Fi policy was a bit restricting as only one device could connect at a time.
Dining
5.0
Dining options were disappointing and the food quality was poor. I would suggest eating at nearby restaurants instead for a better experience.
Facilities
6.0
The resort had nice amenities, but they felt underutilized due to the staff shortages.
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20Apr2025Select date
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21Apr2025Select date
Rooms and Guests2 Guests, 1 Room